Terms And Conditions

Carpet Cleaners Queen's Park Terms and Conditions

These Terms and Conditions set out the basis on which Carpet Cleaners Queen's Park provides professional carpet and related cleaning services to residential and commercial customers in our service area. By placing a booking, you agree to be bound by these Terms and Conditions, which form a contract between you and Carpet Cleaners Queen's Park for the provision of services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Service means any carpet, rug, upholstery, curtain, mattress, hard floor, end of tenancy or related cleaning service provided by Carpet Cleaners Queen's Park.

1.2 Company, we, us or our means Carpet Cleaners Queen's Park.

1.3 Customer, you or your means the person, firm or company booking the Service.

1.4 Premises means the property or location where the Service is to be carried out.

1.5 Technician means any employee, contractor or representative of the Company who attends the Premises to perform the Service.

2. Scope of Services

2.1 The Company provides professional carpet and related cleaning services within its designated service area. Availability may vary depending on location and scheduling constraints.

2.2 The specific Service to be provided, including the areas, items and approximate duration, will be agreed at the time of booking and confirmed in writing where applicable.

2.3 The Company reserves the right to decline any booking or to refuse to provide the Service if the Premises are unsafe, inaccessible, or if conditions are such that the Service cannot reasonably be carried out.

3. Booking Process

3.1 Bookings may be made by the Customer via telephone, online enquiry form or other channels the Company may make available from time to time.

3.2 When making a booking, the Customer must provide accurate and complete information, including but not limited to: property type, approximate room sizes or item quantities, parking arrangements, access details, and any known issues such as heavy staining, pet odours or delicate fabrics.

3.3 All bookings are subject to availability. The Company will confirm the date and time window for the Service. Any confirmation provided by the Company constitutes acceptance of your booking request and forms a binding agreement subject to these Terms and Conditions.

3.4 The Customer is responsible for ensuring that someone over the age of 18 is present at the Premises at the agreed start time to provide access and to secure the Premises once the Service has been completed.

3.5 The Company may, at its discretion, request a deposit or pre-authorisation payment at the time of booking, particularly for larger jobs or commercial contracts.

4. Access, Parking and Utilities

4.1 The Customer must provide safe and reasonable access to the Premises at the scheduled time. This includes ensuring that keys, entry codes, concierge arrangements or doorbell access are correctly arranged.

4.2 The Customer is responsible for arranging and, where required, paying for suitable parking for the Technician's vehicle. Any parking charges or penalties incurred due to inadequate information or arrangements provided by the Customer may be added to the final invoice.

4.3 The Customer must ensure that there is adequate electricity and, where needed, hot and cold running water available for the duration of the Service.

5. Customer Obligations Before Cleaning

5.1 The Customer must remove small items, personal belongings, fragile objects and valuables from the areas to be cleaned before the Technician arrives. The Company accepts no responsibility for damage to items left in the cleaning area that reasonably should have been removed.

5.2 The Customer must notify the Company in advance of any pre-existing damage, defects, loose fittings, weak seams, colour runs, shrinkage risks, or other concerns relating to carpets, rugs, upholstery, or flooring.

5.3 Large items of furniture may be moved at the Technician's discretion where it is safe and practical to do so. The Company does not undertake to move heavy, fragile or fixed items such as large wardrobes, pianos, electrical appliances, wall units, or items permanently fixed to the floor or wall.

6. Pricing and Quotations

6.1 Prices are generally based on the information supplied by the Customer at the time of booking, including room sizes, number of items and condition of carpets or upholstery.

6.2 Any quotation provided by the Company prior to inspection of the Premises is an estimate only and may be subject to change if the actual work required differs from the information supplied by the Customer.

6.3 The Technician will inform the Customer if the price needs to be adjusted once the Premises have been inspected and before work commences. If the Customer does not accept the revised price, the Company reserves the right to cancel the Service. In such circumstances, a reasonable call-out charge may apply to cover the Technician's time and travel costs.

6.4 All prices are stated in pounds sterling and may be inclusive or exclusive of VAT, depending on the Company's tax status at the relevant time. Any applicable VAT will be clearly stated on quotations and invoices.

7. Payments

7.1 Payment for the Service is due on completion of the work on the day of the visit, unless otherwise agreed in writing prior to the booking.

7.2 The Company may accept payment by cash, bank transfer, card or other methods as advised in advance. Certain payment methods may not be available for all bookings.

7.3 For commercial customers or larger contracts, the Company may issue an invoice with payment terms. Unless otherwise agreed, invoices are payable within 14 calendar days of the invoice date.

7.4 The Company reserves the right to charge interest on late payments at the statutory rate, as well as reasonable administrative and recovery costs associated with pursuing overdue amounts.

7.5 The Customer is responsible for ensuring that sufficient funds or credit are available at the time payment is due. If payment is declined or reversed, the Company may suspend future services until full payment has been received.

8. Cancellations and Rescheduling

8.1 The Customer may cancel or reschedule a booking by providing at least 24 hours' notice prior to the agreed start time.

8.2 If the Customer cancels or reschedules a booking with less than 24 hours' notice, the Company reserves the right to charge a late cancellation fee, which may be up to 50 per cent of the estimated service cost.

8.3 If the Customer fails to provide access to the Premises at the agreed time, or the Technician is unable to carry out the Service due to circumstances within the Customer's control, the Company may charge a call-out fee or the full service fee, at its discretion.

8.4 The Company will use reasonable endeavours to attend the Premises at the agreed time. However, the Company reserves the right to cancel or reschedule the Service in the event of unforeseen circumstances, including but not limited to staff illness, severe weather, vehicle breakdown, accidents or events beyond the Company's control. In such cases, the Company will notify the Customer as soon as reasonably possible and offer an alternative appointment.

9. Service Standards and Limitations

9.1 The Company will provide the Service with reasonable care and skill, using suitable equipment and cleaning products appropriate to the materials being cleaned.

9.2 While the Company will use its professional judgment to treat stains and odours, certain stains, wear, discolouration, or damage may be permanent and cannot be fully removed. The Company does not guarantee complete removal of all stains, marks or odours.

9.3 Drying times will vary depending on ventilation, fibre type, weather conditions and other factors. The Technician may give an estimate of drying time, but this is not guaranteed.

9.4 The Customer is responsible for ensuring that carpets, rugs and upholstery are allowed to dry properly after cleaning. The Company is not liable for any damage caused by walking on or using items before they are fully dry, or for slips and falls on damp flooring.

10. Damage and Liability

10.1 The Company carries appropriate insurance for its activities. In the unlikely event that damage is caused to the Customer's property as a direct result of the Company's negligence, the Customer must notify the Company as soon as reasonably practicable and in any event within 48 hours of the Service.

10.2 The Company's liability is limited to the repair or replacement value of the damaged item, taking into account age, condition and fair wear and tear, and shall not exceed the total fee paid for the Service giving rise to the claim.

10.3 The Company is not liable for:

a. Any pre-existing damage, weak seams, loose fibres, colour fading, shrinkage, or defects that become more visible after cleaning.

b. Any damage resulting from the Customer's failure to follow aftercare instructions or from the use of the cleaned items before they are fully dry.

c. Loss of profit, loss of business, or any indirect or consequential loss.

10.4 Nothing in these Terms and Conditions shall limit or exclude the Company's liability for death or personal injury caused by its negligence, fraud, or any other liability which cannot be excluded or limited by law.

11. Complaints and Quality Assurance

11.1 The Company aims to provide a high standard of service. If the Customer is not satisfied with any aspect of the Service, they should contact the Company within 24 hours of the work being completed.

11.2 The Company may, at its discretion, arrange a follow-up visit to inspect and, where appropriate, re-clean any areas of concern. This does not constitute an admission of fault and will be subject to the Company being given a reasonable opportunity to address the issue.

11.3 Complaints raised outside the 24-hour period may be more difficult to investigate and may not be accepted where circumstances have changed or further soiling has occurred since the Service.

12. Waste Handling and Environmental Regulations

12.1 The Company will handle and dispose of any waste generated during the Service in accordance with applicable UK waste management and environmental regulations.

12.2 Any significant quantities of waste, including but not limited to large volumes of pet hair, heavily soiled underlay, or contaminated materials, may incur additional charges for collection and disposal, which will be communicated to the Customer where possible before such waste is removed.

12.3 The Customer must inform the Company in advance if there is any known contamination or hazardous material at the Premises, including bodily fluids, chemical spills, or infestations. The Company reserves the right to refuse to handle such materials or to apply additional charges for specialist cleaning and disposal.

12.4 The Company endeavours to use cleaning solutions and methods that are safe when used as directed. If the Customer has particular sensitivities, allergies or environmental preferences, they should inform the Company before the Service so that suitable products can be selected where possible.

13. Insurance and Risk

13.1 The Company maintains public liability insurance and, where applicable, employer's liability insurance to cover its operations.

13.2 The Customer is responsible for ensuring that their own contents and buildings insurance cover any risks not assumed by the Company under these Terms and Conditions.

13.3 The Customer remains responsible for the security of the Premises during and after the Service. The Technician will take reasonable steps to secure doors and windows on departure, but the Company accepts no liability for any loss or damage arising from the state of the Premises after the Service is completed.

14. Personal Data and Privacy

14.1 The Company collects and processes personal data such as name, address and contact details solely for the purpose of managing bookings, providing the Service and handling payments and enquiries.

14.2 The Company will not sell or share the Customer's personal data with third parties except where necessary to provide the Service, comply with legal obligations or enforce these Terms and Conditions.

15. Amendments to Terms

15.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to the Service provided.

15.2 Any material changes to these Terms and Conditions will be made available on the Company's website or provided to the Customer on request.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Service provided.

17. Severability

17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted.

17.2 Any modification or deletion of a provision under this clause shall not affect the validity and enforceability of the remaining provisions.

18. Entire Agreement

18.1 These Terms and Conditions, together with any written confirmation of booking, constitute the entire agreement between the Company and the Customer in relation to the Service and supersede any prior understandings, representations or agreements, whether oral or written.

18.2 The Customer acknowledges that they have not relied on any statement, promise or representation made or given by or on behalf of the Company which is not set out in these Terms and Conditions.