Privacy Policy

Carpet Cleaners Queen's Park Privacy Policy

This Privacy Policy explains how Carpet Cleaners Queen's Park collects, uses, stores, and protects personal data relating to customers and prospective customers within the Queen's Park area. It is designed to comply with the UK General Data Protection Regulation and the Data Protection Act 2018. By using our services, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy applies to all Carpet Cleaners Queen's Park customers, as well as individuals who contact us with enquiries or requests for quotations in the Queen's Park area, whether in person, by phone, through online forms, or by any other communication method that we make available.

Who We Are

Carpet Cleaners Queen's Park is a local carpet and upholstery cleaning service provider operating in the Queen's Park area. For the purposes of data protection law, we act as the data controller in relation to the personal data we collect and process about our customers and prospective customers.

Types of Personal Data We Collect

We collect only the personal data that is necessary to provide and manage our services. The types of personal data we may collect include:

Identity and contact details, such as your name, address, and preferred contact details used to communicate with you about bookings, quotations, and service updates.

Service details, including information about your property type, the areas or items to be cleaned, preferred dates and times for appointments, and any specific cleaning instructions or access details you provide.

Billing and payment information where necessary to take and process payment for services, such as details of the amount charged and payment confirmation information. We do not store full card details if an external payment processor is used.

Communication records, including the content of messages, enquiries, feedback, and complaints you send to us, as well as notes of our interactions with you regarding the services.

Technical and usage information where applicable, which may include basic information about how you use our website or online forms, such as pages visited and the time and date of visits, to help us understand interest in our services.

How We Collect Personal Data

We collect personal data in several ways:

Directly from you when you request a quotation, make a booking, ask a question, or otherwise contact us.

During service delivery when our staff visit your property and record relevant information required to complete the work and manage appointments.

From limited technical data that may be generated automatically when you access our website or submit online forms, depending on your device and browser settings.

Lawful Basis for Processing Your Data

We rely on the following lawful bases under data protection law to process your personal data:

Contract: We process personal data where it is necessary to enter into and perform a contract with you, for example to provide cleaning services, manage bookings, issue invoices, and handle related customer service.

Legitimate interests: We process personal data where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights. These interests may include managing and improving our services, handling enquiries, keeping basic records of customers, and protecting our business against fraud or misuse.

Legal obligation: We process certain personal data where we are required to do so by law, for example to keep financial and tax records for the periods specified by relevant legislation.

Consent: In limited circumstances, we may rely on your consent, for example for certain types of optional marketing communication. Where we rely on consent, you may withdraw it at any time by contacting us using the details provided in this policy.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide our carpet and upholstery cleaning services, including arranging appointments, carrying out work at your property, and following up where necessary.

To respond to your enquiries, provide quotations, and give you information about our services when you request it.

To process payments and maintain accurate financial records, including issuing invoices and receipts for completed work.

To manage customer relationships, including handling feedback, complaints, and any service issues that may arise.

To improve our services and operations, such as reviewing how customers use our services and evaluating the effectiveness of our communication and booking processes.

To comply with applicable laws and regulations, including accounting, tax, and health and safety obligations.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with selected third parties, known as data processors, who help us deliver our services and operate our business. These may include:

Payment processing providers who securely process card or electronic payments on our behalf.

IT and software providers who support our booking systems, communication tools, and data storage solutions.

Professional advisers such as accountants or legal advisers where necessary for compliance and business management.

Other service providers where required to support the operation of our services, such as document storage and communication tools.

All processors are required to use your personal data only on our instructions, to keep it secure, and to comply with applicable data protection law. We may also share personal data with public authorities if required by law or where necessary to protect our rights or the rights of others.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

Customer and booking records are generally kept for a period that allows us to manage repeat services and respond to any later queries or complaints. Financial records, including invoices and payment information, are kept for the periods required by tax and accounting laws.

Where personal data is no longer required for the purposes for which it was collected and there is no continuing legal obligation to retain it, we will securely delete or anonymise it.

International Transfers

Where any of our service providers are based outside the United Kingdom or the European Economic Area, or store data in locations outside these areas, we will ensure that appropriate safeguards are in place to protect your personal data. This may include standard contractual clauses approved by relevant authorities or other legally recognised mechanisms designed to ensure an equivalent level of protection.

How We Protect Your Data

We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or damage. These measures may include secure storage solutions, access controls, staff training on data protection responsibilities, and regular review of our data handling practices.

While we take reasonable steps to protect your personal data, no system or transmission can be guaranteed to be completely secure. You should also take care to protect your own information when communicating with us.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights include:

Right of access: You have the right to request confirmation of whether we hold personal data about you and to request a copy of that data.

Right to rectification: You have the right to ask us to correct inaccurate or incomplete personal data that we hold about you.

Right to erasure: In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal obligation to retain it.

Right to restriction of processing: You have the right to request that we restrict the processing of your personal data in certain situations, such as while we verify its accuracy or consider an objection you have raised.

Right to object: You have the right to object to our processing of your personal data where we rely on legitimate interests as our lawful basis, and we will stop processing unless we can demonstrate compelling legitimate grounds to continue.

Right to data portability: In certain circumstances, you have the right to receive personal data you have provided to us in a structured, commonly used, machine-readable format and to have it transmitted to another controller.

Where processing is based on your consent, you also have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

Exercising Your Rights and Contacting Us

If you wish to exercise any of your rights or have questions about this Privacy Policy or how we handle your personal data, you can contact Carpet Cleaners Queen's Park using the usual contact methods that we make available to customers and enquirers. We may need to verify your identity before responding to certain requests to protect your privacy and security.

You also have the right to lodge a complaint with the relevant data protection authority if you are not satisfied with how we handle your personal data. We would, however, appreciate the opportunity to address your concerns directly in the first instance.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the law, our services, or how we process personal data. Any changes will be effective when the updated policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.